FAQs
Frequently Asked Questions

Have a question? We have the answer for you.

Web design 01

Domain names

  • What is a domain name?

    A domain name is the address that your website will be known by. For example, our domain name is www.marketeam.com.au. A domain name is an incredibly important part of your overall business as it’s how people will remember and get to your website (as well as links on other websites and via search engines like Google).



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  • How does a domain name work?

    Domain names are one of those interesting beasts in the web design world. You can spend a lot of time trying to figure out how they work and there are multiple ways to get to the same solution. We’ve been building websites for over 15 years and there’s still elements about domains that come along and surprise us!

    We’re going to do our best to explain in an easy-to-understand way exactly how domain names work. So strap yourself in.



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  • How do I register a domain name?

    You can register a domain name through any registrar such as NetRegistry, GoDaddy or even Google. You’ll need to pay a registration fee (usually annually but sometimes every 2 years) to secure your domain registration. This gives you the right to the domain name for that period.



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Hosting

  • What is hosting?

    Website hosting is the space where all the files, folders, images, etc that make up your website are stored. Every website needs to be hosted somewhere and the type of hosting you need will depend on the type of website you have built for your business.



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  • How much does website hosting cost?

    If you’re wondering how much you should be paying for hosting every month or year, this is the article for you. As with many of our FAQs there’s an element of ‘it depends’ in the answer but as a very rough guide, you should be paying somewhere between $100 - $600 a year for a run-of-the-mill business website.

    There’s a few things that will impact on the cost of your hosting and that’s the type of hosting you need for your website along with things like bandwidth, storage, email accounts, type of support and other additions. Let’s look at the two main types of hosting available for a majority of websites – Apache hosting and IIS hosting.



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Content management systems

  • Can I manage my own website with a CMS?

    The short answer to this question is yes, you will be able to manage your website if you have a CMS however there is a ‘it depends’ element to the answer. Most content management systems will enable you to manage pretty much everything you will need to run your website however, the areas that you can manage (templating, custom styling, modules, widgets, etc) will be determined by two things – the CMS your website is built with and your level of access.



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  • What is a content management system?

    A content management system is a way of easily and logically managing the content on your website. Content management systems split websites into different sections so they can be managed individually. For example, the template, menu items, content and footers of websites were split so you could easily make changes to just menu items without having to update every page on your website.



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Website design

  • How long does a website take to build?

    This is usually one of the first questions that potential clients ask us (along with how much is it going to cost) and I always give them the same answer “It depends”.

    There’s a few factors that will hold up a website project, but before we go into that, let’s answer this question as best we can and then go into the circumstances that will hold up a web design project.

    Our average website build time is approx 4-6 weeks

    Now in saying this, we’ve had websites built in 4 days (yes that’s right 4 days – it wasn’t a 400 page, award winning design with loads of functionality but it got our client out of a pickle) and we’ve had websites that 8 months down the track we’re still waiting on clients to send us information and content.

    That’s why we say our average turnaround time is approx 4-6 weeks. We can build websites quicker than this and sometimes it takes us longer, but ultimately we work at our client's pace. If a client has all their ducks in a row and we get everything we need in a timely fashion, a web design is always going to be done quicker than if we’re hassling clients for images and content and not getting a response.



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  • Will my website work on mobiles and tablets?

    Technically all websites will ‘work’ on a tablet or mobile – even the ones that have been built badly. The difference between a bad website and a modern responsive website is that websites that have been built with responsive design will be optimised for mobile and tablets and the viewing experience will be exceptionally better.

    Websites that have been built using responsive design will display on mobiles and tablets with an optimised view. All websites by Marketeam are built using responsive design. If you’re interested in learning more about responsive design, check out our article What is responsive design?.



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  • How does the design process work?

    We like to make sure we get things right the first time, which is why we have a thorough process in place to ensure all our web designs not only look great but meet our clients expectations. We like to make sure we generate great results for our clients every time, so here’s a basic rundown of how our web design process works:-

    Initial consultation 
    This is where we’ll ask lots of questions about what you want your website to achieve, your target market, the functionality you require and if you require additional services like SEO, support or extra training etc (either in person or via phone/Skype).

    Quote/proposal
    We’ll provide you with a quote/proposal outlining what we’ll provide and all costs – no hidden extras.

    Design brief
    Once you approve our quote we send you a design brief – this gives us an idea of the look and feel you’re going for. You can even fill out our design brief form online… super easy.

    Website build
    After receiving the design brief back from you, we begin building your website! We create your design on a development server – this means that when we send you a proof of concept you’ll be able to click on menu items and navigate around your new site in a ‘live’ environment.

    Set the site live
    We’ll take care of setting your new website live – make sure domains are pointed to the correct server and ensure you won’t miss any emails.

    Training
    We’ll provide you with training on how you can edit and update your own website (either in Joomla or Wordpress).

    If you’d like some more in-depth information about how our design process works, give us a call today on (07) 3882 3375 and we’ll be happy to chat with you.



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Support

  • How can I get support after my website is built?

    Most customers want to know if their website will be supported after it’s been built and launched live. The answer is yes – we offer several types of support to help you manage your website moving forward.



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  • What’s covered under website support packs?

    Support packages include things like adding new content to your website, updating images or contact details, updating the CMS software when required or providing phone support on how to use Joomla or Wordpress (whichever your site has been built in).



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Training

  • Will I be given training on how to update my website?

    Yes, all of our website builds include a training session on how to update and manage your website. Whether we build your website in Joomla or Wordpress it will be easy for you to make basic changes without needing to know any programming or HTML code.



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  • Is it easy to update my own website?

    Yes! We build websites in Joomla and Wordpress – they are both very simple, easy-to-use content management systems. If you can use Microsoft Word and know your way around a web browser, you’ll find it easy to update and make changes to your website.



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