The good news is that a hacked Joomla website doesn't necessarily mean you need to start again from scratch.
At Marketeam, we have over 18 years of experience working with Joomla websites. We can investigate the problem, clean up malicious files and code, and identify potential security issues that may have allowed the website to be compromised in the first place.
Our goal is to get your website cleaned up and functioning normally again, without making the process any more stressful than it needs to be.
New pages or posts have appeared on your website that you didn't create.
Your website is redirecting visitors to another website or displaying unexpected content.
Google or your browser may display a warning telling visitors that your website could be unsafe.
You may find unfamiliar files or folders within your Joomla installation.
Your website has become unusually slow or your hosting account is using far more resources than normal.
Your website contains strange links, advertisements or content that you didn't add.
A simple file deletion isn't always enough. Hackers can leave behind malicious code or create additional ways to access the website again, so it's important to look beyond the obvious problem.
We'll investigate your Joomla website and work through the areas that may have been affected.
We'll investigate your Joomla website and work through the areas that may have been affected.
We'll look for malicious code and files that shouldn't be part of your Joomla website and remove them where possible.
We'll check your Joomla files for suspicious or modified files and investigate anything that doesn't look right.
Malicious content can sometimes be stored within the website database, so we'll check for suspicious content or changes there as well.
We'll look at your Joomla installation and identify obvious security issues that may need attention.
If your website has been compromised, it's important to consider who has access to the website and associated accounts. We'll advise you on the steps you should take to secure your access.
Running an old version of Joomla or outdated extensions can increase the risk of security problems. Where appropriate, we'll let you know if your website needs Joomla or extension updates.
You might notice a sudden drop in website traffic, strange search results appearing in Google, unexpected emails from your hosting company or reports from customers that something doesn't look right.
You may also have received a warning from your web host telling you that your website contains malware or has been suspended because of suspicious activity.
Whatever the reason you've discovered the problem, we're happy to take a look and let you know what we find.
A Joomla website can be compromised for a number of reasons, including outdated Joomla versions, old third-party extensions, vulnerable plugins or components, compromised passwords or security issues elsewhere in the hosting environment.
This is why simply cleaning up the visible problem isn't always enough.
Once the immediate issue has been dealt with, it's worth looking at why the website was compromised in the first place and whether there are any other areas that need attention.
It’s crucial that your website software is updated regularly – we offer website maintenance packages where we update your software for you.
Once a website has been hacked, it's a good opportunity to look at its overall security.
Depending on the problem we've found, we may recommend updating Joomla, updating extensions, removing old or unused extensions, changing passwords or making other improvements to your website.
We won't recommend changes just for the sake of it. We'll explain what we've found and what we think is worthwhile doing.
And if your Joomla website is running a particularly old version, we can also help with a Joomla upgrade or migration.
Whether you've got a small business website or a larger Joomla website with lots of content and functionality, we're happy to take a look.
If you're not sure whether your website has actually been hacked, that's OK too. If something looks suspicious, it's better to have it checked rather than ignore it.
We've been working with Joomla websites for over 18 years.
We'll explain what's happened and what needs to be done without drowning you in technical jargon.
We understand that a hacked website can be urgent, so we'll get back to you as quickly as we can.
We'll take a look at your website, investigate what's going on and let you know what we recommend.
Here's why businesses choose Marketeam for Joomla website help:
If your Joomla website has been hacked, we'd be happy to take a look and provide a quote for the clean-up work.
If you’d like to chat about your website hack clean up give us a call on (07) 3882 3375 or fill out our quote request form.
Your website development may include some or all of the services above.
Phone: (07) 3882 3375
Mobile: 0405 014 001
Email: info@marketeam.com.au

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