FAQs
Frequently Asked Questions

Have a question? We have the answer for you.

Web design 01

At Marketeam we offer 3 x types of support packages – 3 hours, 6 hours and 10 hours. This covers you for support on your Joomla website for a 12 month period or until your allocated hours have been used up (whichever comes first).

All of our time spent making changes and updating your website is tracked via a spreadsheet, and when you’re getting close to using up all of your hours we’ll send you an email asking if you’d like to purchase another support pack. You can buy another pack straight away or wait until you have more alterations you’d like us to make and buy one then – the choice is yours.

As part of your support pack we’ll update your Joomla CMS software as soon as an update becomes available (minor updates only). Sometimes Joomla will bring out updates once a month – other times it can be several times per month, but you can rest assured your website will remain up-to-date and secure when you’re covered under one of our support packages.

To find out more info about pricing and pack options, click here to visit our Joomla Support Packs page.