What’s the difference between our website maintenance packages and our support packages?

When it comes to keeping your website running smoothly, it's important to understand the difference between website maintenance and website support. At Marketeam, we offer both — but they serve different purposes and meet different needs.

We often get asked by our clients: “Aren’t maintenance and support the same thing?” It’s a fair question, but the reality is they play two distinct roles in keeping your website secure, functional and up to date.

In this article, we’ll break down the key differences between our website maintenance packages and our website support packages, what’s included in each, and how they work together to give you peace of mind with your website.

Why ongoing care for your website matters

Before diving into the specifics, let’s quickly touch on why you even need maintenance or support for your website in the first place.

Think of your website like a car. You wouldn’t drive your car for years without servicing it, topping up the fluids, or fixing things that break along the way. Websites are no different. They need regular attention to stay secure, up-to-date and performing at their best.

If neglected, your website can:

• Become vulnerable to hacking or malware
• Break due to outdated software
• Deliver a poor user experience
• Lose search engine visibility
• Experience downtime that frustrates your customers

That’s where our maintenance and support services come in — each tackling different aspects of website care.

What are website maintenance packages?

Website maintenance is all about the behind-the-scenes technical work that keeps your website stable, secure and operating properly.

It involves routine tasks completed on a regular basis to ensure your website's software is up to date and protected from potential issues.

This is proactive work — even when you don’t see any problems, maintenance helps prevent them from occurring in the first place.

What’s included in our website maintenance packages?

At Marketeam, our website maintenance packages typically include:

Core CMS updates
We update your content management system (CMS), such as Joomla or WordPress, to the latest stable version. These updates often contain security patches and performance improvements.

Extension & plugin updates
We make sure all third-party extensions, plugins and modules are up to date. Outdated plugins are a major source of website vulnerabilities.

Security monitoring
We keep a watchful eye on your site for unusual activity, known vulnerabilities and potential threats.

Backups
Regular, reliable backups are performed so your website can be quickly restored if something goes wrong.

Performance checks
We test your site’s functionality after updates to ensure everything is working properly.

Minor bug fixes
If small technical issues arise during the update process, we address them as part of your maintenance.

For more info and pricing, visit our website maintenance packages page >>

The benefits of website maintenance

• Keeps your website secure and protected
• Reduces the risk of hacking or malware attacks
• Prevents software conflicts and downtime
• Ensures optimal performance for your visitors
• Gives you peace of mind that your site is being looked after

In short, maintenance is preventative — it’s like changing the oil and checking the tyres on your car before something goes wrong.

What are website support packages?

While maintenance is about proactive, routine care, website support focuses on reactive help when you need assistance with specific website tasks or problems.

Support packages provide you with access to our team for help with website changes, troubleshooting or advice. This is ideal for businesses that want to make regular content updates, need technical help, or simply like knowing they have experts on hand when needed.

What’s included in our website support packages?

Our website support packages are designed to be flexible, giving you time up your sleeve to request help with things like:

Content updates
Need to swap out images, update text or add new pages? We take care of that.

Troubleshooting & bug fixes
If something breaks on your website, our team investigates and resolves the issue.

Advice & recommendations
Unsure about how to improve your website or make a change? We provide expert guidance.

Adding new features
Want to install a new plugin, form or functionality? We help implement it.

Email or phone support
Got a quick question? Reach out and our team will assist.

Choose from 3 hours, 6 hours or 10 hours – for more information and pricing, visit our website support packages page >>

The benefits of website support

• Quick turnaround for website updates and changes
• Access to expert advice when you need it
• Peace of mind knowing technical help is just a phone call or email away
• Keeps your website fresh and aligned with your evolving business needs
• Saves you the time and stress of trying to “DIY” fixes
• Support is your safety net — ready to catch you when you need a helping hand.

Maintenance vs support: a simple analogy

Still not sure of the difference? Let’s use a simple analogy.

Imagine your website is your car:

Maintenance
is your regular car service — oil changes, tyre rotations, safety checks — to prevent breakdowns and keep things running smoothly.

Support
is when you get a flat tyre or want to install a new stereo — you contact the mechanic to fix a problem or make an improvement.

Both are important, but they serve different purposes.

Do I need both website maintenance and support?

In many cases, yes.

While you could get by with just one or the other, most businesses find that having both provides the best coverage and peace of mind.

Here’s why:

• Maintenance alone keeps your website secure and updated but doesn’t cover content changes or extra help.
• Support alone helps with content and small fixes, but without maintenance, your site could become vulnerable or outdated.

Together, they form a complete care package for your website — handling both the technical upkeep and the day-to-day support you may need.

What happens if you skip maintenance or support?

Let’s be honest — we’ve seen what happens when businesses neglect their website.

Without regular maintenance:

• Your website can become vulnerable to hackers
• Outdated software may cause functionality issues
• You might experience downtime or errors
• It could damage your SEO performance

Without support:

• You may struggle to make updates yourself
• Small problems can turn into bigger technical headaches
• You might waste hours trying to fix things
• Your website may look outdated or incomplete

Investing in both is about protecting your digital presence and saving yourself time, stress and money in the long run.

Why choose Marketeam for your website care?

At Marketeam, we don’t just build great websites — we stand behind them with reliable maintenance and support services.

We specialise in working with Joomla, WordPress and custom-built websites for Australian businesses, and our team has decades of experience keeping websites secure, up to date, and running smoothly.

With our packages, you get:

• Australian-based support — no offshore call centres
• Clear communication and plain English explanations
• Fast response times and reliable service
• Flexible options to suit your needs and budget

We make website care simple, so you can focus on running your business, knowing your website is in safe hands.

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Ready to take the stress out of managing your website?

Whether you’re looking for reliable website maintenance, expert support, or both — Marketeam has you covered.

Get in touch with our friendly team today to discuss the best care package for your website.

Email info@marketeam.com.au or give us a call — we’re here to help.